Due upgrade pay monthly

[Guineapig_crazy]

Hey, 

I am due to upgrade (can from the 8th april) contract ends in May. But of course due to the current situation I cannot go into store. Does anybody know what happens to my monthly payments if I just stay as I am until I am able to go into a store ? 
Thankyou 🙂

keep safe guys 

[Northerner]

Hi @Guineapig_crazy 

Your account reverts to a pay monthly account which allows you to upgrade at any time. 

Thanks

[bristolian · Accepted solution]

Hi @Guineapig_crazy 

You've had some great advice from @Northerner already, but just by means of general information..

Mobile phone contracts don't end as such on any date, they're ongoing contracts. All that changes at the end of your minimum term is that you are then able to cancel the phone with 30days notice.

So if you do nothing, your account & phone will continue as if nothing has happened.

[Guineapig_crazy]

@Northerner Thank you so much for your reply and advice I really appreciate it 🙂 

[Guineapig_crazy]

@bristolian 

Thank you for taking the time to respond to my post I am very grateful for the help and advice 🙂 

[Andrew302]

Am I due a upgrade on my contract we have 2 phones

[Katie_B]

Hello @Andrew302. 

Welcome to the EE Community. 

You can check to see if you are eligible for an upgrade by logging in to your My EE. 

Katie 🙂