Due upgrade pay monthly
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04-04-2020 09:30 AM
Hey,
I am due to upgrade (can from the 8th april) contract ends in May. But of course due to the current situation I cannot go into store. Does anybody know what happens to my monthly payments if I just stay as I am until I am able to go into a store ?
Thankyou 🙂
keep safe guys
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04-04-2020 03:08 PM
You've had some great advice from @Northerner already, but just by means of general information..
Mobile phone contracts don't end as such on any date, they're ongoing contracts. All that changes at the end of your minimum term is that you are then able to cancel the phone with 30days notice.
So if you do nothing, your account & phone will continue as if nothing has happened.
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04-04-2020 10:10 AM
Your account reverts to a pay monthly account which allows you to upgrade at any time.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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04-04-2020 03:08 PM
You've had some great advice from @Northerner already, but just by means of general information..
Mobile phone contracts don't end as such on any date, they're ongoing contracts. All that changes at the end of your minimum term is that you are then able to cancel the phone with 30days notice.
So if you do nothing, your account & phone will continue as if nothing has happened.
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04-04-2020 03:17 PM - edited 04-04-2020 03:19 PM
@Northerner Thank you so much for your reply and advice I really appreciate it 🙂
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04-04-2020 03:20 PM
Thank you for taking the time to respond to my post I am very grateful for the help and advice 🙂
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05-01-2022 04:51 PM
Am I due a upgrade on my contract we have 2 phones
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05-01-2022 04:57 PM
Hello @Andrew302.
Welcome to the EE Community.
You can check to see if you are eligible for an upgrade by logging in to your My EE.
Katie 🙂
