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Download speed keeps dropping out

Toasty
Investigator
Investigator

‎02-08-2020 04:54 PM

  • Hi all, 

I've a very frustrating problem,

I have the unlimited 4GEE data SIM.

On EE's website I should be recieving 30mbps down load speed, after alot of faffing around, finding the location of my nearest mast, changing DNS servers (after testing for the fastest) installing an external antenna, installing 3 X LAN cables through out my house ( not in use yet ) the best I can get is about 5Mbps which is not enough but manageable but what is even more frustrating, in the evenings the download speed completely disappear s to about 1mbps from about 20:00-21:00 to 00:00, arhhhh!! 

Has anybody had this problem and been able to fix it? Also do EE offer a service for engineers to install external antenna's. As I'm starting to relies i might be the problem!!

thanks in advance

0 Helpful
6 REPLIES 6
Christopher_G
EE Community Support Team

‎03-08-2020 08:50 AM

Hi @Toasty

 

Welcome to the community.

 

Where did you see you should get 30mbps? Are those home broadband speeds?


Could you check the estimated 4G coverage on our mobile coverage checker please?

 

Chris

0 Helpful
Toasty
Investigator
Investigator
In response to Christopher_G

‎03-08-2020 12:21 PM

Hi,thanks for replying,

No EE home broadband is 11mbps

My EE mobile runs at  about 20MBPS (indoors)

Ive  taken a screen shot of what I've seen

 

 

 

Screenshot_20200803-113234.png

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Christopher_G

‎03-08-2020 12:34 PM

OK thanks, @Toasty.

 

The page you took a screenshot of says that 30mbps is maximum.

 

What did the mobile coverage checker show your estimated 4G coverage should be like?

 

Could you test the router outdoors? Just to see how much it improves?

 

Chris

0 Helpful
Toasty
Investigator
Investigator
In response to Toasty

‎03-08-2020 12:45 PM

Doesn't seem I'm able to upload screen shots.

Basically, go to look to buy 4GEE Mobile broadband, you do a check and are told what you could get.

In my area,

Home broadband is 11mbps

Mobile BroadBand up to 30mbps 

The link you gave me said,

I should have good EE coverage outside and inside my house. 

This morning was 22mbos,

Last night again was running at 1 mbps

0 Helpful
Toasty
Investigator
Investigator
In response to Christopher_G

‎03-08-2020 12:48 PM

Screenshot_20200803-124738.png

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Toasty

‎03-08-2020 12:55 PM - edited ‎03-08-2020 01:03 PM

OK thanks @Toasty.

 

The service can depend on a number of factors, that's why it says 'up to' 30mbps. If your phone is steadily getting 20mbps, I'd recommend speaking to our Tech Gurus again to run through options and troubleshooting with the router.


Chris

0 Helpful