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Doorbell needs to run on 2G

Duh
Visitor

‎06-08-2020 07:34 AM

How do I get 2G for my super dooper doorbell to work, when the broadband I have is 5G?  Thanks....oh, and you're speaking to an absolute dumb ass when it comes tec stuff, soz.  Cheers. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-08-2020 07:53 AM

@Duh   That’s 2.5Ghz not 2G and you trying to connect your doorbell to the 5Ghz WiFi that your router is broadcasting.   In the list where you connect the doorbell to the router you should see your router name and you want to connect it to the one that doesn’t have 5Ghz at the end of it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎06-08-2020 12:06 PM

Which BB do you have? Which router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎06-08-2020 01:05 PM

@Duh , you will also need to make sure that when you set up the ring door bell, that in settings, Wifi on your phone it is connected to 2.4ghz or if like me, you are using an extender, set that up until you have got the doorbell working. Cannot help you will your router, but @XRaySpeX can, as he is the expert.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.