Do I need to use the new sim?

Bethan2
Visitor

‎07-06-2020 01:02 PM

Hi, 

 

I received my new upgraded phone yesterday which came with a new EE SIM card. I set up the phone and popped my old SIM card in and it has been working fine.


However, when I logged in to my EE app, it is displaying my phone number as the one on the new SIM card rather then my number.

Do I need to put the new SIM card in and transfer the number or can I continue using my old SIM?

 

many thanks 

Bethan

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Northerner
EE Community Star
EE Community Star

‎07-06-2020 02:29 PM

Hi @Bethan2 

 

Did you buy a new line with your contract phone? 

 

If your old SIM works then use that number, although it sounds like you have a new line rather than an upgrade. You best call EE CS on 150 to clarify.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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