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26-05-2020 03:54 PM
I have just tried to upgrade 2 phone contracts
But was given a price then sent to retention team to see if they could do a better deal
But it went up in price and 4 different plans
So confused I can't believe that it is so hard to get it right
27-05-2020 08:10 AM
Hi @Marie07,
Welcome to the EE Community. 🙂
I'm sorry to hear you weren't happy with your upgrade options.
Don't hesitate to get back in touch with Customer Care if you'd like to discuss this further.
Thanks
James