Disappointed upgrade

[Marie07]

I have just tried to upgrade 2 phone contracts
But was given a price then sent to retention team to see if they could do a better deal 
But it went up in price and 4 different plans 
So confused I can't believe that it is so hard to get it right

[James_B]

Hi @Marie07,

Welcome to the EE Community. 🙂

I'm sorry to hear you weren't happy with your upgrade options.

Don't hesitate to get back in touch with Customer Care if you'd like to discuss this further.

Thanks

James