cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Device hasn't delivered yet after 18 days has passed after order and no update

J7W1Shinden
Visitor

Hi,

I ordered 'upgrade' device on 24th April but I haven't been received any update for that since I received order confirmation on that day. I tried to check the process of delivery inputting order number starting from 'xko' and email on 'track your order' page but only error message is popped up....

I would like to know what's happening on my order...

 

Best regards,  

1 REPLY 1
Jon_K
Former EE Employee

Hi @J7W1Shinden 

 

Welcome to the community.

 

To get an update on your order, you'll need to contact our Customer Care team.

 

They will be able to access your account and give you an update.

 

Jon​​​​​​​

X
LinkedIn
Facebook
YouTube