Delayed upgrade orders

[Rooty-toot]

I upgraded yesterday and was given the option of having superfast delivery. The available time-slot was 2-4pm. I've received confirmation of the order but no further communication and no delivery. Appreciate that deliveries may be disrupted at the moment by why offer the service if it can't be fulfilled 😞

[Chris_B]

@Rooty-toot   It’s only just gone 2pm and you posted this at 12pm and as you say it’s 2-4pm.  

[Rooty-toot]

I'm not that impatient Chris! it was meant to be delivered at that time yesterday.

[James_B]

Hi @Rooty-toot,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your upgrade yet.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James

[Rooty-toot]

Hi James

Just used the chat in Customer Care and they're not able to help, say I have to contact Digital Sales??

[James_B]

Hi @Rooty-toot,

Did they give you a number to call?

Thanks

James

[Rooty-toot]

Yep, got it thanks.

[James_B]

That's great @Rooty-toot

They'll be happy to help.

James