@Djrory When was it last used ?
When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.
After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.
After 273 days the number will be recycled and lost.
if it’s been less then 269 days they need to call customer services to get it re-activated, to keep a sim activate you need to make a chargeable call/text at least every 3 months.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
