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31-03-2021 09:51 PM
The password on my Samsung phone(S8 plus) changed by itself. I tried unlocking the phone using find my device but since I had not enabled this feature on my phone, I was unable to do so. I do not want to factory reset as I would loose all my data.
I have been in contact with Samsung and they were unable to help sort it.
I enabled back up to my google account. For some strange reason it stopped backing up in 2019!. Just realised it.
Has anyone been in this situation and were you able to unlock your phone without having to do a factory reset?
31-03-2021 10:00 PM
@Rachoyi20 If you don’t know the passcode you’ll have to factory reset it. There is no way around this.
31-03-2021 10:07 PM
Hi @Rachoyi20
Try asking the owner. The password doesn't change by itself. You also normally have two ways to access, for example the pattern and passcode, If you forget one you can use the other.
If you factory reset you might need your Google credentials you used on the phone to reactivate.
Thanks
31-03-2021 10:12 PM
01-04-2021 10:45 AM
Hi @Rachoyi20,
Welcome to the EE Community. 🙂
As @Northerner mentioned, if you don't know the passcode/pattern to access your phone, you can use your Google account password after entering your PIN incorrectly five times.
James
01-04-2021 10:49 AM - edited 01-04-2021 10:52 AM
Hold the Volume Down Button whilst holding down the power button.
This will restart the phone. Try your password then.
But passwords do not change on their own
01-04-2021 03:18 PM
The password did change on its own. I have spoken to Samsung, they confirmed it has happened to other customers but could not explain why it happened.
01-04-2021 03:20 PM
Tried that as well but still did not accept my password.
01-04-2021 04:01 PM
Did Samsung tell you themselves or are you just Google searching. Because passwords don't just change.
01-04-2021 04:02 PM
But unfortunately unless you know the password or back up password or you haven't registered find my phone to remotely unlock it then your only way is to do a factory reset and in future just make sure you back up regularly.