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Data used up within 4 days

Betsy2
Investigator
Investigator

‎13-11-2021 06:31 PM

Why would my data be all used up inside 6 days.

 

I'm on EE 8 months and it never happened before. I'm using the phone the same as always 

 

0 Helpful
7 REPLIES 7
Northerner
Grand Master
Grand Master

‎13-11-2021 07:22 PM

Hi @Betsy2 

 

What does it say if you text BA to 150?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Betsy2
Investigator
Investigator

‎13-11-2021 08:29 PM

Hi  Northerner, it says I have 355 minutes and unlimited texts left.. doesn't mention data..

0 Helpful
James_B
EE Community Support Team
In response to Betsy2

‎14-11-2021 09:48 AM

Hi @Betsy2,

 

Welcome to the EE Community. 🙂

 

Have you checked your phone's data settings to see which apps have used your data allowance?

 

James

0 Helpful
Betsy2
Investigator
Investigator
In response to James_B

‎14-11-2021 10:24 AM

Hi James, no haven't checked but nothing has changed and my data never ran out before ..

0 Helpful
James_B
EE Community Support Team
In response to Betsy2

‎14-11-2021 10:30 AM

Hi @Betsy2,

 

I'd recommend checking the app usage breakdown in your settings to see which app has used more data than usual.

 

If you need help with this, please let me know which phone you are using.

 

James

mikeliuk
Ace Contributor
Ace Contributor
In response to Betsy2

‎14-11-2021 12:20 PM

Hi @Betsy2 ,

 

Typically it's a large and infrequent software update which does this. Recently I've also noticed Facebook and websites stream videos at around 256 KB/s in the background when I'm only reading text.

 

I highly recommend to search online to identify the option in the settings to view which apps have consumed your data, as has already been recommended.

 

In my case, it was Chrome consuming the bulk of my data in recent usage.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
bristolian
Legend
Legend
In response to Betsy2

‎14-11-2021 12:52 PM

@Betsy2 wrote:

Hi James, no haven't checked but nothing has changed and my data never ran out before ..

Android & iOS devices have a data counter within the connection settings menu that will give you an app-by-app breakdown of where your data & WiFi has been used - you can often set the counting period to match your billing cycle to further assist.

 

This will often identify the cause of increased data usage, otherwise check whether your phone's software updates are allowed to use mobile data or are restricted to WiFi only.

 

The vast majority of "where has my data gone" queries are answered by these two scenarios.

0 Helpful