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Data not working

HGB9
Explorer

‎23-01-2021 04:19 PM

I have 5G of data on my current plan. Since I got an iPhone 11 I cannot use my data for browsing the internet. All my social media apps work but not the internet. Can anyone help me?!

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎23-01-2021 07:16 PM

Hi @HGB9 


Does your iPhone browser (Safari?) have the relevant mobile data permissions active?

 

Have you restarted your phone?

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to bristolian

‎23-01-2021 07:52 PM - edited ‎23-01-2021 07:54 PM

Keep in mind the iPhone 11 does not support 5G, only 4G and below - The mobile data should be working for Safari - but try download Microsoft Edge from the App store and try that as an alternative and see if it works there

 

I only mentioned about the 5G as I know you have to pay more to access 5G on EE

HGB9
Explorer
In response to bristolian

‎23-01-2021 09:07 PM

I have reset my phone but that didn’t help. How can I check the permissions are correct?

0 Helpful
NYRBrian
Established Contributor
Established Contributor
In response to HGB9

‎23-01-2021 09:21 PM - edited ‎23-01-2021 09:22 PM

Is the 5G of data you're referring to the amount of your allowance you have to use (5Gb) or the actual 5G technology? Totally different things.

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to HGB9

‎24-01-2021 09:45 AM

Setting -> mobile data and scroll down to make sure Safari is on that list and toggled on

 

But as I stated, try a different browser

0 Helpful