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Data has disappeared

Gwennol31
Visitor

‎08-12-2020 02:46 PM

Hi 

I have a 100GB 4GEE plan and i was running low towards end of the month so purchased an additional 5GB. New month started today but my account is only showing whats left of the extra 5GB, no sign of the usual 100GB. Do i need to use what is left of the additional 5GB before the 100GB is added. 

 

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1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎08-12-2020 05:26 PM - edited ‎08-12-2020 05:27 PM

Hi @Gwennol31,

 

Welcome to the EE Community. 🙂

 

Yes, you'll see your usual allowance once you have used the remainder of your add-on.

 

Thanks

 

James

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