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19-09-2020 04:48 PM
Upgraded my phone and was told it would be delivered on 18th September. Got time off work, van pulls up , on time, driver from DPD gets out,I see the package in his hand, he takes photo of my door, gets back in van, so i run out and explain its a delivery for me, gave him my name, he said no, someone else is delivering my parcel, he drove off, I went back into house, and had a text message from the driver saying "sorry I missed you" with the photo of my door he took. Raging. So then I get text saying dpd will attempt 2nd delivery on 19th September, and if this fails then I need to collect from their depot. We'll, I've been in all day, its now almost 5pm and according to the track and trace the phone hasn't even left the depot. 2 days wasted. I know its not EE fault, but there doesn't seem to be a way to contact DPD on their site. I wasn't overly fussed about upgrading in first place, so likelihood is ill just cancel it, as I've wasted 2 days, and ain't really in the mood to be messed about anymore.
23-09-2020 01:39 PM
Thanks for that. Just concerning the seal on box was broken. Damaged box is one thing but for seal to be broken is very odd as that shouldn't happen no matter how much its thrown about.
23-09-2020 02:41 PM
I am sorry to hear this.
Please give us a call on 150 our Mobile Care team will get this looked into for you and go through your options.
Let us know how you get on.
Leanne.