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23-08-2021 07:18 PM
Hi. My broadband contract is due to end on 4th September so I have been on my app and decided to upgrade. The new contract requires an engineer to come out but the first available date is 15th September. If I book this in does that mean I won’t have any broadband between the 4th and 15th September?
23-08-2021 08:02 PM
No, the most you'll lose it is for an hout or on 15 Sept. when eng comes to do whatever he needs to do to upgrade your line to whatever you ordered.
23-08-2021 09:43 PM
What BB packages are you moving between that necessitates an eng's visit? Only a move from FTTC (EE Fibre or Fibre Max) to FTTP (EE Full Fibre Max) should require an eng to come to your home.