Contract ending

JW75
Visitor

‎23-08-2021 07:18 PM

Hi. My broadband contract is due to end on 4th September so I have been on my app and decided to upgrade. The new contract requires an engineer to come out but the first available date is 15th September. If I book this in does that mean I won’t have any broadband between the 4th and 15th September? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-08-2021 08:02 PM

No, the most you'll lose it is for an hout or on 15 Sept. when eng comes to do whatever he needs to do to upgrade your line to whatever you ordered.

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star
In response to XRaySpeX

‎23-08-2021 09:43 PM

What BB packages are you moving between that necessitates an eng's visit? Only a move from FTTC (EE Fibre or Fibre Max) to FTTP (EE Full Fibre Max) should require an eng to come to your home.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful