Contract ended 2 years ago .still cant get EE to unlock.

[Mickarchie]

When asking EE to unlock my phone they said that the IMEI  didn't exist  on their files even though we had had it on a monthly contract for two years. Below is the email from L.G confirming that it does exist. EE have a get out clause in that the original phone with the contract was dropped one month into contract and I bought from the same EE shop  a new one costing £100-00  which was entered into the contract in place of broken one. EE say that although the sim card was transferred to the new contract , the phone wasn't, any help to resolve this prob, would be helpful. Mick.

[Mickarchie]

I was promised on the phone from EE by a gentleman called Mathew that he would look into it and send me an email confirming this, that was two weeks ago. Still waiting.

[Leanne_T]

Thanks @Mickarchie

I have replied to your message. 

Leanne. 

[Mickarchie]

hi Leanne have been sent code but did it wrong. Reset the phone and did it on no.2 reset Was told unlocked but is on Emergency services only and when I go back to unlock it tells me 'Your phone is not personalised. . Malcome left a message at 11-55 to say he was calling in a few minutes. still waiting Help please

[Leanne_T]

Hi there @Mickarchie

Thanks for coming back to me. 

I have sent you a private message. 

Thanks.

Leanne.

[Mickarchie]

Have now got the phone unlocked. Many thanks to all on here for help and advice. It really was doing my head in. Gone now Happy day.😃😂

[Leanne_T · Accepted solution]

Great news @Mickarchie

Thanks for letting us know 🙂

Leanne.