Confirmation email

zoe24
Investigator
Investigator

‎28-09-2019 08:15 AM

Hi,

 

I ordered my upgrade on Thursday but haven’t received my confirmation email. I’ve received a text to say it’s on its way but nothing to confirm my upgrade, new phone etc. Am I meant to receive an email to summarise everything?

 

Thanks

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎28-09-2019 08:22 AM

Hi @zoe24 

 

Have you checked your junk/spam folders for the email?

 

I'd your text from DPD? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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zoe24
Investigator
Investigator
In response to Northerner

‎28-09-2019 08:29 AM

Hi,

I’ve checked everything including junk mail. Nothing there unfortunately.
I received a couple of texts, all from EE, one with a link to check my order update and another to inform me my tariff has now changed. The phone is on its way 🙂 I would just like the confirmation email, confirming my payment etc.

Thanks
0 Helpful
Northerner
EE Community Star
EE Community Star
In response to zoe24

‎28-09-2019 08:38 AM

Hi @zoe24 

 

Strange you haven't received any email. Give CS a call on 150 and they can update you and provide tracking information/number.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
zoe24
Investigator
Investigator
In response to Northerner

‎28-09-2019 08:47 AM

Hi,

Just contacted customer services. The lady gave me all my details etc. She also said as I ordered my upgrade over the phone, I don’t receive a confirmation of payment email. She said it’s only for online buyers. Bit strange, but okay.

Thanks for your help anyway!