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Claiming Free AKG Y500 Headphones with Samsung Galaxy A71

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LMoorby
Visitor

‎10-08-2020 01:34 PM

Just upgraded to Samsung Galaxy A71 & thought free AKG Y500 headphones would be delivered with it.  Not with the phone when delivered & no instructions to claim them.  Only other post directs to Samsung page which expired in 2019.  Tried to chat to ee but would not accept the subjects.  Please help

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Chris_B
EE Community Star
EE Community Star

‎10-08-2020 01:59 PM

@LMoorby   You claim them from Samsung but it looks like Samsung haven’t updated their end yet.   I would call EE customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Keithlambe120
Investigator
Investigator

‎29-10-2020 09:58 AM

I had the same problem with the A51 nothing was said about contacting Samsung to claim. I have asked till im blue in the face i keep getting sent the link to claim but i have no claim number plus the offer has finished. But they keep on telling me the same things links and you will receive a text with a code. To late IT HAS FINISHED.. I feel totaly ripped off and will with the result of this be finished with EE and will be leaving negative feed back on the page about this. I will now receive a link with the claim.. 

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