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Samsung s21 headphones & tracker

Jidda100
Explorer

‎11-10-2021 10:31 PM

I ordered my phone over a month ago and I received it a couple of weeks ago.

 

With my order I was meant to receive some headphones and a tracker but these still haven't arrived, I haven't even had a tracking reference. 

 

Has anyone else had this issue?

 

I tried to phone and the lady fobbed me off with an excuse saying I'll receive a tracking order but I haven't.

 

Thanks

 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎12-10-2021 07:06 AM

Hi @Jidda100 

 

You need to claim these via the Samsung members app on your phone or search the forums as there are many threads on this topic.

 

Thanks

 

 

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎12-10-2021 08:04 AM

Hi @Jidda100

 

Thanks for coming to the community. 

 

You can find details on the Samsung rewards site, for claiming the offers. 

 

Hope this helps 🙂

 

Leanne.

0 Helpful