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Charged for delivery twice

chloeeloise
Visitor

‎25-12-2020 12:59 PM - edited ‎25-12-2020 01:02 PM

Hi everyone, 

 

I upgraded my plan and phone this past month and paid a delivery fee over the phone but upon checking my bill I’ve been charged for delivery again. Why is this? Do I need to contact customer service to have it rectified? There is no credit line on my bill either for the charge. 

Thanks! 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-12-2020 01:58 PM

@chloeeloise  Look at your account breakdown and I think you’ll find it has a minus figure next to the delivery charge which means you’ve not been charged.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎26-12-2020 10:33 AM

Hi @chloeeloise

 

Thanks for coming to the community.

 

Do you have a minus figure showing before the delivery charge?

 

If not, please get in touch with our Mobile Care team they can help you get this looked into 🙂

 

Thanks.

 

Leanne.

 

 

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