Changed to a new contract with agreed price but still being charged old contract

Star9
Visitor

‎30-07-2021 08:42 AM

Hi my contract came to an end on. 10th July on the 19th my new broadband contract began .

The old contract was £32 a month. 
The new £24 a month

on the 19th I was charged £32

How do I resolve this via email I cannot afford 25p a min. 

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4 REPLIES 4
pip11
Scholarly Contributor
Scholarly Contributor

‎30-07-2021 09:10 AM

Use the freephone number 0800 079 8586 option 3.

Jon_K
Former EE Employee
In response to pip11

‎30-07-2021 11:24 AM

Hi @Star9.

 

Welcome to the community.

 

Calls cost 25p in total from a pay as you go phone, they're not charged per minute.

 

Alternatively, you can use the number provided by @pip11.

 

Jon

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XRaySpeX
EE Community Star
EE Community Star
In response to Jon_K

‎30-07-2021 12:08 PM - edited ‎30-07-2021 12:10 PM

@Jon_K : Calls regarding a BB a/c are free on whichever no. you choose to call CS..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jon_K
Former EE Employee
In response to XRaySpeX

‎30-07-2021 01:28 PM

Thanks for pointing this out, @XRaySpeX 🙂

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