First post and it is a problem I'm afraid. I have just changed to EE from O2 and the BT Email App now fails to work - any ideas?
I can still get webmail going through the mob internet / MyBT, but the App fails to recognise my Login and Password - both are still recognised by my old (now sim card-less) mob and on my desktop; it therefore seems to be a prob with the BT/EE combination.
What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Thanks for the quick response - because it's an App, I don't believe there are any settings to be entered or changed. You download the App (from 'Playstore') enter your email address and your password and the App does the rest....
As I said - the App runs fine on O2 but not on EE.
...thanks all for suggestions gives me faith in the EE forums.
Using the BT email App and then deleting that and using the 'Blue Mail' App - BOTH return a email address / password not recognised - the Blue Mail helps with an error code of (3010) 'server returned No, invalid user name or password'...
I really don't want to go along the route of changing passwords multiple times but is this my only resort...?
Just check that the email addy/pwd you are using with Mail apps are the same as when using BT Webmail.
What are the settings used in the 'Blue Mail' App?
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Assuming this app uses standard IMAP or POP3 (the "universal" standard for receiving email), the connection you're using shouldn't matter for downloading email.
I would certainly expect outgoing emails to have issues when you change the method by which you connect to the internet - in this case, O2 mobile > EE mobile. Unless you specifically use a password in your outgoing email config.
The latter is in the nature of "SMTP" which is how emails are sent.
Despite my email address & password combination working fine on every other device I own, I bit the bullet and changed my 'BT Mail' password using Yahoo on my mobile - AND IT WORKED....!!!!
It did mean however that I then had to change the password on all my other devices - but hey-ho - at least I can now get emails on my new mob.
I have also downloaded and am using 'Blue Mail' as it seems to be a far more user-friendly App to this dinosaur 🙄
