Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Change telco

Bee89
Visitor

‎19-09-2020 08:19 PM

I would like to change to other provider once my plan ends in November. How do I go about? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-09-2020 08:39 PM

Text PAC to 65075 (to port no.) or STAC to 75075 (to get a new no.). It will respond with your PAC/STAC & how much you will have to pay if you are still within your min term. It will basically be months left x monthly charge - 20%. Give the PAC/STAC to new provider. Your EE contract will end when you are live on new network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎19-09-2020 08:40 PM

Hi @Bee89 

 

It depends if you want to take your number with you, that's known as porting.

 

Take a read through this EE help article, the third & fourth points cover your scenario.

 

If you want to keep your number, use the PAC process. If you don't want to keep your number, use the STAC process.

0 Helpful