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Change an out of stock order

Katylouise7
Explorer

‎14-05-2020 06:21 PM

I have just upgraded my phone to an iPhone XR. The colour I selected is out of stock so I want to see if I can change the colour to one that is in stock so I can have it sooner. I'm not sure how to get in touch with anyone about this?

0 Helpful
2 REPLIES 2
Profile closed
Not applicable

‎14-05-2020 07:18 PM - edited ‎14-05-2020 07:18 PM

Hi @Katylouise7 

 

Welcome to the EE Community,

 

If you contact customer services on freephone 0800 317 720 they will be able to cancel your initial order and place a new upgrade order for the other colour.

 

Thanks,

 

David.

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Leanne_T
EE Community Support Team
In response to Profile closed

‎15-05-2020 09:00 AM

Morning @Katylouise7

 

Thanks for posting on the community.

 

If you give us a call on 150, our Mobile Care team will be happy to help you get your order looked into and see what is in stock for you 🙂

 

Let us know how you get on.

 

Speak soon.

 

Leanne.

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