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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2765 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15862 Views
  • 51 replies
  • 65 Helpful

Resolved! Upgrade Regret, Any Way To Change It?

I just signed up for a new phone and contract as my old contract date is up for renewal. I ordered the Huawei P30 Pro. 3 hours later it comes up in my newsfeed that June 1 a new w/Google, more storage and better camera 2020 version of the Huawei P30 ...

ABear by Explorer
  • 1625 Views
  • 2 replies
  • 1 Helpful

Resolved! Ordering a Contract

Hi, I am trying to place an order online for a new phone and contract as a new customer. I get as far as entering the delivery address and booking a delivery slot, click submit and then the book delivery page just refreshes. Any suggestions?

Resolved! I want to say a massive Thank You

On Monday I upgraded by Tablet but there was an issue and I had to call to rectify it.  I got through to a very nice lady who said there was problems with the insurance and she was unable to solve it as it wasn't her department but she told me all th...

sandyk57 by Investigator
  • 2147 Views
  • 3 replies
  • 6 Helpful

Change an out of stock order

I have just upgraded my phone to an iPhone XR. The colour I selected is out of stock so I want to see if I can change the colour to one that is in stock so I can have it sooner. I'm not sure how to get in touch with anyone about this?

Phone upgrade

Hi I phoned up the upgrades and cancellations line yesterday evening, I have two phones and two numbers on the same account. i upgraded both to an iPhone 11 with the same tariff. when processing the order the EE staff member set one phone to next day...

Can't track my order

I ordered a iPhone 7+ on the 7th may 2020 as my upgrade and I tried to track my order and it said on the website unable to show your order details so I went on to a live chat and the person said she couldn't access my order details either? To make ma...

Is there a discount system for UK Charities by any chance?

Hi there,  We are a Church who works across the whole spectrum of ages and we have been looking for a smart phone that we could use which will be able to get some fantastic help to people whilst also being able to film high quality images.  My initia...

Help needed - new phone ordered and confirmed but no updates

Hi. Yesterday I ordered a new i-phone and mine old one had finally stopped working and I was due an upgrade anyway. The order confirmation says my new phone "visit" would be today between 2pm and 4pm. I've heard nothing since - no emails, no texts (n...

Kaihoops by Visitor
  • 428 Views
  • 1 replies
  • 0 Helpful

number transfer

Hi I am trying to transfer a number from Vodafone to EE, I have the PAC code from Vodafone but when I enter it to complete the form it says the PAC is wrong, can anyone help to save me a few hours waiting on the phone? Thanks Claire

cmc2 by Visitor
  • 517 Views
  • 1 replies
  • 0 Helpful

Moving from PAYG to Pay Monthly

I have just placed an order for a new phone and a pay montly contract as an upgrade from my current PAYG sim. My question is that since i have £20 credit still on my PAYG sim and i am keeping the same number for my new phone, will the credit transfer...

AshOrme by Visitor
  • 441 Views
  • 1 replies
  • 0 Helpful