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Trouble with buffering

Hello. First post here.I've already done everything that has been recommended to everyone else that I can find.When watching the "broadcast live channels" my box buffers very frequently.  I have 135 mbps according to the Netflix tester. It never buff...

KarlJ43 by • Visitor
  • 25 Views
  • 1 replies
  • 0 Helpful

Smart Wifi Plus Discs not connecting as extenders

Hi, I've recently migrated to EE from BT and got all new Kit...Smart Hub Plus, 3 Smart Wifi Plus discs and Hybrid Connect.No matter which way I add the Smart Wifi Plus discs I cannot get them to show up as extenders which means I can't manage them (i...

pst99 by • Valued Contributor
  • 1874 Views
  • 20 replies
  • 6 Helpful

Can’t make calls locally or internationally

Hi, I am currently in Australia and have been trying to make calls both locally and back to the UK. But when I make the call the phone just says “Calling…” and never makes the connection. I have an Apple iPhone 11. I set up roaming and have been rece...

KPLchl by • Explorer
  • 25 Views
  • 2 replies
  • 1 Helpful

EE Failing Miserably in USA

After meticulously going through a process with EE to get assurance of being able to use my mobile while here in Florida EE has failed on all fronts. Other members of the family here with Vodafone have experienced NO PROBLEMS regarding and making or ...

Coverage in Bayswater

Update: 03 May 2024 For the first and third location (back-up in case of any unforeseen complications with the first two locations), we are building the new mast on the roof top of a high rise building. This will take longer than some of our other ne...

Leanne_T by • EE Community Support Team
  • 12423 Views
  • 44 replies
  • 11 Helpful

Technical Issues when upgrading

I am due an upgrade but everytime I get to the checkout I am receiving a message saying there are “technical issues”. I do not want to call and spend ages on the phone trying to upgrade, if I wanted to do that I wouldn’t be trying to upgrade online… ...

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Still cant get access to my broadband bills

Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway.  I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere.  I have called up several times and nothing ha...

Peggymay by • Investigator
  • 419 Views
  • 9 replies
  • 0 Helpful

No signal all day

Ho there, I have no signal all day. I am not able to receive messages, send messages, get calls or call myself. No issues signing in my account but unable to do anything else. Could someone assist me please?

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