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Cant access certain sites

Sammi14
Explorer

‎06-01-2021 07:47 PM

I cant access certain sites. I rang up and had content lock turned off but still cant get on to the sites

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎06-01-2021 10:01 PM

@Sammi14 : See Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Sammi14
Explorer
In response to XRaySpeX

‎07-01-2021 03:10 AM

How do I switch it back on and off then?

0 Helpful
Jon_K
Former EE Employee
In response to Sammi14

‎07-01-2021 08:35 AM

Hi @Sammi14.

 

You can make these changes in your My EE Account.

 

Let us know how you get on.

 

Jon

0 Helpful