Cannot show order information right now?

[Jane1233]

When I type in my 10 digit tracking number it says cannot show any information right now? What does this mean? 

[Leanne_T]

Hi @Jane1233 

Thanks for coming to the community.

When did you place the order?

Could you let me know the model, size and colour device that you have ordered?

Thanks 🙂

Leanne.