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Cannot but add ons for my 4Gee WiFi device from my iphone

Waynem
Visitor

‎05-08-2020 02:51 PM

Hello

i have credit available but am unable to top up data on my pay as you go 4Gee WiFi device. WiFi is off when I log on to my EE and the add on page but I just get a turn your WiFi off message or use an ee mobile which I don’t have. Any ideas?

the app doesn’t work either.

7 REPLIES 7
Leanne_T
EE Community Support Team

‎05-08-2020 04:10 PM

Hi @Waynem

 

Thanks for coming to the community.

 

Are you connected to the WiFi device when you visit add-on.ee.co.uk?

 

Thanks 🙂

 

Leanne.

 

 

 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎05-08-2020 04:18 PM - edited ‎05-08-2020 04:21 PM

What does http://add-on.ee.co.uk/purchase from a device connected to it by WiFi offer you?

 

Going there from a mobile phone with its WiFi turned off will only be trying to buy data for the mobile phone, not the mobile router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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chr156r33n
Investigator
Investigator
In response to Leanne_T

‎22-08-2020 06:52 PM

I have a similar problem, although I can't connect to the EE WiFi router because I purchased it for someone that lives 30+ miles away.

 

The account has credit, which I have purchased, but there must be a way to buy a data add on without having to drive there and connect to the router?

0 Helpful
Alex_S
EE Employee
In response to chr156r33n

‎23-08-2020 09:18 AM

Hi @chr156r33n,

 

Welcome to the community 🙂

 

If the device has credit on, you can ask the person who has the router to follow the instructions given by @XRaySpeX above.

 

 

Alex 🙂

0 Helpful
chr156r33n
Investigator
Investigator
In response to Alex_S

‎23-08-2020 09:26 AM

I would, but this is for my 86 year old Nan who is using a Facebook Portal.
Is there no other method for doing this? It seems frustratingly limited.
0 Helpful
Alex_S
EE Employee
In response to chr156r33n

‎23-08-2020 12:44 PM

Hi @chr156r33n,

 

To do this yourself you would need to be with or connected to the device you want to add data to.

 

 

Alex 🙂

0 Helpful
chr156r33n
Investigator
Investigator
In response to Alex_S

‎23-08-2020 04:15 PM

Can someone help me understand why I can top-up someone's credit from anywhere but I have to be within WIFI range to change that top-up into data for a product that does not function without data? This effectively makes the product useless for this purpose and means that the credit already purchased is a non-refundable waste of money.

Surely this is a mistake?
0 Helpful