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Cannot Connect my Toshiba Smart TV to 4Gee wifi

FranBell01
Investigator
Investigator

‎21-08-2020 08:58 AM

I have tried all sorts, even hard resettting my TV, but still cannot connect my 4GEE wifi to it !! Read some of the posts on here and all points to handing the router back ! Can anyone help me sort this or do i just need to bite the bullet and hand the router back ??

0 Helpful
4 REPLIES 4
Katie_B
EE Community Support Team

‎21-08-2020 11:32 AM

Hello @FranBell01.

 

Thanks for coming to the community. 

 

Are you able to successfully connect other devices?

 

Has your router ever connected to your TV before?

 

Katie 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-08-2020 01:08 AM

Does the TV see the router's WiFi SSID(s) in its list of networks seen? Have you supplied the WiFi pwd to it?

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FranBell01
Investigator
Investigator
In response to Katie_B

‎23-08-2020 06:20 PM

Will connect to everything including my EE Phone as a hotspot ! Have now been told by Toshiba that their TV's are not comapatible with 4GEE mobile devices or similar form other providers as they are not stable - their words. So cannot use the 4Gee mini I got last week. They have suggested buying a 4GEE home - which they do support.

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FranBell01
Investigator
Investigator
In response to XRaySpeX

‎23-08-2020 06:22 PM

Yes, it sees, says authorization failed, and its been checked and dbl checked to be correct. See my other post Toshibs saying their TV's do not support Mobile Wifi devices like the 4GEE mini !

0 Helpful