Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Cancelling debit card as no longer in use and unlocking phone please

Spickett76
Visitor

‎14-05-2021 06:49 AM

Hi i would like to cancel my debit card please as no funds in account and closing it down , also i would like to unlock phone please i understand there is a fee of £8.99 i can ring to pay that on the phone havent got the pac code . 

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎14-05-2021 08:48 AM

Hi @Spickett76,

 

Welcome to the EE Community. 🙂

 

Are you using a pay as you go or pay monthly plan?

 

Are you transferring your number to another network?

 

James

XRaySpeX
EE Community Star
EE Community Star

‎14-05-2021 12:12 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP