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Find My Phone

JonnoTheLad
Contributor
Contributor

‎13-05-2021 06:40 PM

I seem to have an issue when I select Locate Phone from the Find my Phone app on the S Watch 3 4GEE Model, it says 'couldn't find your Phone?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎13-05-2021 07:37 PM

@JonnoTheLad   Is your phone switched on ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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JonnoTheLad
Contributor
Contributor
In response to Chris_B

‎14-05-2021 11:22 AM

Yes!, @Chris_B 

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Leanne_T
EE Community Support Team
In response to JonnoTheLad

‎14-05-2021 12:15 PM - edited ‎14-05-2021 12:15 PM

Hi @JonnoTheLad

 

Thanks for posting. 

 

Is the Galaxy watch paired to your device? 

 

Thanks 🙂

 

Leanne.

0 Helpful
JonnoTheLad
Contributor
Contributor
In response to Leanne_T

‎14-05-2021 01:04 PM

Yes! @Leanne_T

 

0 Helpful
Leanne_T
EE Community Support Team
In response to JonnoTheLad

‎14-05-2021 01:06 PM

Thanks @JonnoTheLad

 

In this case, please get in touch with our Mobile Care team and they can run through some troubleshooting with you. 

 

Or, you can contact Samsung on the Galaxy Watch, support page.

 

Let me know how you get on. 

 

Leanne 🙂

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