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Cancellation

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Calders
Investigator
Investigator

‎16-11-2019 11:01 PM

Am I the only customer of EE that finds it damned frustrating that you have to phone them for everything.

 

Why can’t you have a damned email address, ah yes I forgot that would make it too easy to cancel your account.

 

I suggest everyone lobby government to make companies like EE set up an email department for customers.

 

i want to cancel my contract and every time I try to do so I’m asked a load of stupid questions as to why I want to cancel in an attempt to keep me as a customer.

 

I really am getting sick of this now, I’ve even written via snail mail and it’s got me nowhere.

11 REPLIES 11
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Emerrrr122
Visitor
In response to Calders

‎04-04-2021 04:11 AM

How did you cancel online? I'm in NZ and can't contact them via phone 

0 Helpful
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XRaySpeX
Grand Master
Grand Master
In response to Emerrrr122

‎04-04-2021 05:20 AM

@Emerrrr122 : You can't! You need to phone to cancel with your 30-days notice.

 

Try calling the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)