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Cancellation - moved to NZ

Zoe_Brown
Explorer

‎13-09-2020 11:12 PM

Hi - I've recently returned home to New Zealand after being on an EE pay monthly plan for several years. I now want to cancel this plan (no strings attached - i've already switched to an NZ-based provider, Spark) but have no idea how to do this from NZ. I haven't used my EE sim here at all, I took it out of my phone and replaced it with a new one when I arrived. I'm still being charged each month so really want to cancel it asap. Any thoughts? 

0 Helpful
3 REPLIES 3
Profile closed
Not applicable

‎14-09-2020 02:46 AM

You need to phone EE giving 30 days notice of cancellation. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

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Zoe_Brown
Explorer
In response to Profile closed

‎15-09-2020 01:39 AM

I am not sure how to contact EE from NZ - there doesn't seem to be an option to do this (without it being very expensive). It's also not a contract - just a sim only plan (there was no set termination date).  

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Zoe_Brown

‎15-09-2020 08:22 AM

Hi @Zoe_Brown,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care to give notice to cancel your contract.

 

Thanks

 

James

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