Cancel order

[Jack171]

Can I cancel my order please as I’m gonna swap for a different model as I require a phone asap 

[Chris_B]

@Jack171  You’ll have to call customer services to request this.   

[Jack171]

Can I change my order or do I have to cancel it and get a new one? 

[Katie_B]

Hello @Jack171. 

Your order will need to be cancelled a new order placed. 

Katie.

[Jack171]

Thank you for the reply thankfully I have changed my order however can’t see an order number to track only have an account number is there a way I can find out an order number 

[Leanne_T]

Morning @Jack171 

Thanks for coming back to us. 

If you give us a call on 150, the team can let you know the order number 🙂

Thanks. 

Leanne. 

[Jack171]

sadly I don’t have a ee mobile number 

[Leanne_T]

I see @Jack171

You can call us on 0800 956 6000 if you don't have an EE number. 

If you download the DPD app and use the contact details provided when you ordered, you can check for any deliveries scheduled for your address. 

Leanne 🙂