Cancel order

Jack171
Contributor
Contributor

‎28-10-2021 12:54 PM

Can I cancel my order please as I’m gonna swap for a different model as I require a phone asap 

0 Helpful
7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎28-10-2021 01:11 PM

@Jack171  You’ll have to call customer services to request this.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jack171
Contributor
Contributor
In response to Chris_B

‎28-10-2021 01:36 PM

Can I change my order or do I have to cancel it and get a new one? 

0 Helpful
Katie_B
EE Community Support Team

‎28-10-2021 03:26 PM

Hello @Jack171. 

 

Your order will need to be cancelled a new order placed. 

 

Katie.

0 Helpful
Jack171
Contributor
Contributor
In response to Katie_B

‎28-10-2021 09:14 PM

Thank you for the reply thankfully I have changed my order however can’t see an order number to track only have an account number is there a way I can find out an order number 

0 Helpful
Leanne_T
EE Community Support Team
In response to Jack171

‎29-10-2021 08:25 AM - edited ‎29-10-2021 08:26 AM

Morning @Jack171 

 

Thanks for coming back to us. 

 

If you give us a call on 150, the team can let you know the order number 🙂

 

Thanks. 

 

Leanne. 

0 Helpful
Jack171
Contributor
Contributor
In response to Leanne_T

‎29-10-2021 08:54 AM

sadly I don’t have a ee mobile number 

0 Helpful
Leanne_T
EE Community Support Team
In response to Jack171

‎29-10-2021 08:58 AM

I see @Jack171

 

You can call us on 0800 956 6000 if you don't have an EE number. 

 

If you download the DPD app and use the contact details provided when you ordered, you can check for any deliveries scheduled for your address. 

 

Leanne 🙂

0 Helpful