Cancel my top up in another country

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Joska91
Visitor

‎16-03-2021 10:44 PM

Hi, can somebody help me Please, 

Im on holiday in Poland due to family reasons, my friend send me SIM card from UK. I top up for 15£ but I can’t use it or even call somewhere. I read on the forum that card need to be activated. Is that right ? 
If yes how I can cancel my top up because probably for now I will not back to UK yet and I don’t wanna loose money? 

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XRaySpeX
EE Community Star
EE Community Star

‎16-03-2021 11:05 PM

Yes, PAYG SIMs must 1st be used in the UK.

 

PAYG credit is not refundable. You could try & ask CS for it back cuz of the above reason.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎16-03-2021 11:05 PM

Yes, PAYG SIMs must 1st be used in the UK.

 

PAYG credit is not refundable. You could try & ask CS for it back cuz of the above reason.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎17-03-2021 07:56 AM - edited ‎17-03-2021 07:56 AM

Hi @Joska91

 

Welcome to the community. 

 

As @XRaySpeX has advised, new pay as you go SIM cards need to be used on the EE network in the UK before they connect via a roaming network.

 

Once you are back in the UK and make a call or send a text this will activate for you. 

 

If you would like to discuss your options, please give our Pay as you go Care team a call. 

 

Thanks.

 

Leanne.

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