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Can’t validate Apple Music Subscription

neerGneB
Investigator
Investigator

I cannot contact EE and validate my Apple Music subscription, it infinitely loads. I have tried everything, been on the phone to EE and apple, tried previous community posts. I have just upgraded and chosen Apple Music as my smart benefit and I can’t even use it

11 REPLIES 11

No I am not being charged extra, I have a £25 a month sim which includes a smart benefit. What I’m saying is why should I pay the full price when I am not receiving said smart benefit? No I do not have a subscription with apple, I cancelled it on the 8th of March knowing that I would soon be signed up with EE and get Apple Music that way, how wrong I was

Leanne_T
EE Community Support Team