Can't unlock

Bee14
Visitor

‎21-03-2021 02:20 AM

I can't get my phone unlocked since it says the following error:

"This account cannot be unlock. We are unable to unlock a device with this type of account"

You are the company obviously you can unlock it but you just can't be bothered to help your customers

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎21-03-2021 09:38 AM

Hi @Bee14 

 

What type of account do you have with EE? 

 

Have you tried the second hand route as per EE unlocking Guide? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎21-03-2021 11:02 AM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

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