Can't receive or send texts on my PAYG phone suddenly

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CW-91
Investigator
Investigator

‎14-03-2021 10:41 AM

Hello,
I can no longer send or receive text messages from my phone or buy packs.
My last 30day pack purchase was on 12/07/2020
I'm worried my number has been lost, however I have not received any messages from EE that they will remove my number. 
Any help will be very much appreciated thankyou.


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XRaySpeX
EE Community Star
EE Community Star

‎14-03-2021 10:58 AM

@CW-91 : After 6 months of no further chargeable actions it would have gone into hibernation early Jan. You now have about to beginning of April to call CS to reactive it. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎14-03-2021 10:58 AM

@CW-91 : After 6 months of no further chargeable actions it would have gone into hibernation early Jan. You now have about to beginning of April to call CS to reactive it. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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CW-91
Investigator
Investigator
In response to XRaySpeX

‎14-03-2021 11:21 AM

Thankyou for the reply that does sound like the case
I'm a bit unsure of who to contact as i'm unable to talk over a phone at the moment. Is there a webchat or email I can use in order to reactivate my number?

 

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XRaySpeX
EE Community Star
EE Community Star
In response to CW-91

‎14-03-2021 12:37 PM

Not for PAYG. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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CW-91
Investigator
Investigator
In response to XRaySpeX

‎14-03-2021 05:49 PM

Thanks for the advice, I'm reconnected after calling 150 and following the automated steps 🙂

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Jon_K
Former EE Employee
In response to CW-91

‎15-03-2021 07:46 AM

Thanks for letting us know you got this sorted and you were reconnected, @CW-91 🙂

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