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Can’t change billing address online

Sam2881
Explorer

‎03-09-2021 11:05 AM

I can change postal address online. 

But can’t change billing address online, I try many time still is old address. 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2021 11:10 AM

@Sam2881 : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Sam2881
Explorer
In response to XRaySpeX

‎03-09-2021 11:19 AM

Yes , I joined £20, 120gb 24months plan

Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to Sam2881

‎03-09-2021 01:56 PM - edited ‎03-09-2021 01:57 PM

Hi @Sam2881

 

Welcome to the community.

 

Are you given any error messages when you try to change it?

 

Have you tried doing this on a different device or browser?


Chris