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12-07-2021 09:56 AM
Been using the £10 a month pack on my phone and it's been really useful, so I tried getting my dad the same thing on his number (which is also on my account) but it won't let me.
It says it needs there to be £10 in credit so it can buy the pack with that, and there is £11 there. It still says there's not enough credit to buy the pack.
Anyone had this issue or know a way to fix it? Thankyou!
12-07-2021 12:09 PM - edited 12-07-2021 12:10 PM
Hi @kk9
Thanks for coming to the community.
Can you text BALANCE from your Dad's phone and let me know the full reply?
Thanks 🙂
Leanne.