cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Can't buy Monthly Pack

kk9
Visitor

Been using the £10 a month pack on my phone and it's been really useful, so I tried getting my dad the same thing on his number (which is also on my account) but it won't let me. 

 

It says it needs there to be £10 in credit so it can buy the pack with that, and there is £11 there. It still says there's not enough credit to buy the pack. 

 

Anyone had this issue or know a way to fix it? Thankyou!

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @kk9

 

Thanks for coming to the community.

 

Can you text BALANCE from your Dad's phone and let me know the full reply? 

 

Thanks 🙂

 

Leanne.