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Can't activate my New Sim

Jotwin72
Explorer

‎14-02-2021 02:19 PM

  1. Tried to activate my sim in my upgraded phone and it keeps saying there's a problem 
  2. Tried to call 150 but been on the phone for hours can someone else help
0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎14-02-2021 04:04 PM

@Jotwin72   Does your old sim fit in your new device ?  If it does just use that 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jotwin72
Explorer
In response to Chris_B

‎14-02-2021 05:22 PM

But it's an upgrade
0 Helpful
Leanne_T
EE Community Support Team
In response to Jotwin72

‎15-02-2021 08:36 AM

Hi @Jotwin72

 

Thanks for coming to the community. 

 

If the old SIM card fits you can use this with your new phone 🙂

 

Have you tried registering the SIM card at myaccount.ee.co.uk/app/activate-sim? 

 

Thanks 🙂

 

Leanne. 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Jotwin72

‎16-02-2021 06:02 PM

@Jotwin72 wrote:
But it's an upgrade

If your existing SIM fits in your new phone, and it works, then.... if it ain't broke, don't fix it 😉

0 Helpful