Can't activate my New Sim

[Jotwin72]

1. Tried to activate my sim in my upgraded phone and it keeps saying there's a problem 
2. Tried to call 150 but been on the phone for hours can someone else help

[Chris_B]

@Jotwin72   Does your old sim fit in your new device ?  If it does just use that 

[Jotwin72]

But it's an upgrade

[Leanne_T]

Hi @Jotwin72

Thanks for coming to the community. 

If the old SIM card fits you can use this with your new phone 🙂

Have you tried registering the SIM card at myaccount.ee.co.uk/app/activate-sim? 

Thanks 🙂

Leanne. 

[bristolian]

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@Jotwin72 wrote:
But it's an upgrade

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If your existing SIM fits in your new phone, and it works, then.... if it ain't broke, don't fix it 😉