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Can not set up a data plan

Welsh_Si
Investigator
Investigator

The full story is, I have an EE account with 4 sim only plans which also had my series 3 watch data plan attached, all was good. I now have a series 6 watch which I bought direct from Apple and I am having trouble setting up the mobile data. As all the plans had expired EE has set up new plans for all the phones, taken off my series 3 watch and set up a new stand alone plan for my series 6, they had my EID number and all I had to do was pair my new watch to my phone over 4G, simple. But no, when I pair my watch to my phone (set up for myself) there is an issue with setting up the data plan. It tells me that the plan I have purchased is not compatible and that I need to set my watch up as "set up for a family member". EE say the plan is correct and don't seem to know why I cant set this up as my watch and attach the data plan I have purchased. After having the watch for a week now and phoning EE 4 times and they have phoned my back a few more I am getting frustrated. Can anyone help me please?

15 REPLIES 15

Hey @Leanne_T I'm getting this error

 

IMG_3396.PNG

 

 

IMG_3396.PNG

It says:

 

Oops, something isn't quite right.

it looks like you've selected 'set up for myself' which isn't compatible with the price plan you have bought.

to complete set-up with your current price plan, click 'cancel' then re-pair your apple watch and select 'set up for a family member'

Leanne_T
EE Community Support Team

Thanks @pushbutton

 

In this case, I've sent you a private message on here for some extra details. 

 

Thanks 🙂

 

Leanne.

My issue is now fixed! For anyone out there having the same issue, get on the phone with EE and get to Level 2 tech support and ask them to reset your esim and rebuild your plan - they will need your EID which can be found on the apple watch app on your iphone.

Leanne_T
EE Community Support Team

Thanks for coming back and letting us know @pushbutton 🙂

 

Have a lovely day.

 

Leanne.