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Can i use my stac code from EE for my new sim with new number on EE?

Heidi87
Visitor

‎14-12-2021 08:42 AM

I want to cancel my contract with EE as it’s finish as I don’t like my plan. Can I use my stac code to cancel as ordered a new sim with EE included in a family plan with new number. 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎14-12-2021 10:09 AM

Morning @Heidi87

 

Welcome to the community. 

 

I am sorry, you can't use a PAC or STAC when going from EE to EE, just for changing to another provider.

 

We are unable to transfer an EE number to another EE number that you have. If you upgrade you will keep the same number.

 

Thanks. 

 

Leanne. 

 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎14-12-2021 11:48 AM

You need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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