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Calender didn't transfer

Streaky144
Investigator
Investigator

Hi guys,

I've just got a new phone (upgrade) and have done a smart switch but my calendar and everything on it has not transferred, please help, my life is in that calendar and I haven't got it!!  How do I get all my appointments etc back??

11 REPLIES 11
Chris_B
EE Community Star
EE Community Star

@Streaky144   Are you backing up your calendar via google?  Is that option enabled roaming n your old device?  Have you enabled it on your new device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I have done a smart switch from my old Note 8 to my new S20 FE and my calendar has not transferred.  I did a smart switch from my husbands J4+ to my old Note 8 and his calendar transferred and I did exactly the same.

I desperately need my calendar it has my life on it for hospital appoints etc. for my hubby as he is disabled.

James_B
EE Community Manager
EE Community Manager

Hi @Streaky144,

 

Welcome to the EE Community. 🙂

 

Which calendar app are you using?

 

Thanks

 

James

Hi James B,

I'm assuming the google one, I haven't got the S planner. 

James_B
EE Community Manager
EE Community Manager

Have you logged into the same Google account on your new phone, @Streaky144?

hiya,

Yes I have logged in and still nothing!

James_B
EE Community Manager
EE Community Manager

Hi @Streaky144,

 

Do you still have your old phone?

 

If you do, can you go to Settings > Accounts and backup and make sure your calendar is set to back up to your Google account.

 

Thanks

 

James

Hiya,

Yes I do still have my old phone but unfortunately I have already smart switched it with my husbands old one, so it now has all his stuff on it. 

Is there any hope of getting my calendar back at all??

 

Eileen.

 

James_B
EE Community Manager
EE Community Manager

Hi @Streaky144,

 

If it wasn't backed up, I'm afraid you won't be able to retrieve your lost data.

 

Can you view your calendar at calendar.google.com/calendar?

 

James