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30-09-2019 08:57 PM
Hi, I would like to cancel my recent (27/09/2019) upgrade order for the iPhone11 Pro Max. I havn't received it yet, but don't want to go ahead with the upgrade order anymore.
30-09-2019 09:21 PM
30-09-2019 10:41 PM
If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.
01-10-2019 09:41 AM
Hi @JACLERM,
Welcome to the EE Community. 🙂
To cancel your order, please get in touch with Customer Care.
Thanks
James