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Buying phone cases online - then finding out that you've ordered incorrectly

Lottiees2834
Visitor

‎07-04-2020 10:59 AM

Hi Everyone, 

So I have ordered the new Galaxy Ultra (Lucky Me!) and I thought I would be proactive and buy a case, however I have now discovered that I've order the S20 Case not the Ultra case, I've opened the case packaging (left intact) but the case hasn't been removed.  How do I go about swapping it for the Ultra one, the case is the same price online as the S20.

 

Thanks guys,

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎07-04-2020 12:16 PM

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

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0 Helpful
James_B
EE Community Support Team

‎08-04-2020 11:17 AM - edited ‎08-04-2020 11:18 AM

Hi @Lottiees2834,

 

Welcome to the EE Community. 🙂

 

If you purchased your case from our online accessories store, please email customerservice@kondor.co.uk to arrange your return.

 

Thanks

 

James

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